Effective Communication Tips for Passengers with Hearing Impairments

Ensuring Effective Communication

When transporting passengers with hearing impairments, follow these guidelines:

• Gain Attention: Before speaking, gently tap their arm or wave (not in front of their face).
• Reduce Noise: Keep the environment quiet by turning off music and reducing radio volume.
• Face Lighting: When speaking in darkness, ensure you are facing the light so they can see your lips.
• Non-Distracting Behaviour: Avoid chewing gum or eating as it hinders lip reading.
• Clear Speech: Speak clearly without shouting or overly slow, maintaining natural speech rhythm.
• Written Communication: Use written notes if verbal communication is challenging, ensuring clarity.